Security Policy
Overview
At Upmetrics we take the protection of customer data extremely seriously. This Upmetrics Security Policy describes the organizational and technical measures Upmetrics implements platform wide designed to prevent unauthorized access, use, alteration or disclosure of customer data. The Upmetrics services operate on Amazon Web Services (“AWS”); this policy describes activities of Upmetrics within its instance on AWS unless otherwise specified. As you continue to learn more about Upmetrics we recommend you also review our Terms of Service and Privacy Policy.
Security Team
Our infrastructure and security team includes people who’ve played lead roles in designing, building, and operating highly secure Internet facing systems at companies ranging from startups to large public companies.
Best Practices
- We have implemented a formal procedure for security events and have educated all our staff on our policies.
- When security events are detected they are escalated to our emergency alias, teams are paged, notified and assembled to rapidly address the event.
- After a security event is fixed we write up a post-mortem analysis.
- The analysis is reviewed in person, distributed across the company and includes action items that will make the detection and prevention of a similar event easier in the future.
- Upmetrics will promptly notify you in writing upon verification of a security breach of the Upmetrics services that affects your data. Notification will describe the breach and the status of Upmetrics’ investigation.
Build Process Automation
- We have functioning, frequently used automation in place so that we can safely and reliably rollout changes to both our application and operating platform within minutes.
- We typically deploy code dozens of times a day, so we have high confidence that we can get a security fix out quickly when required.
Infrastructure
- All of our services run in the cloud. Upmetrics does not run our own routers, load balancers, DNS servers, or physical servers.
- All of our services and data are hosted in AWS facilities in the USA and protected by AWS security, as described at https://aws.amazon.com/compliance/shared-responsibility-model/.
Upmetrics services have been built with disaster recovery in mind. - All of our infrastructure is spread across 3 AWS data centers (availability zones) and will continue to work should any one of those data centers fail unexpectedly. Amazon does not disclose the location of its data centers. As such, Upmetrics builds on the physical security and environmental controls provided by AWS. See https://aws.amazon.com/security for details of AWS security infrastructure.
- Upmetrics uses a backup solution for datastores that contain customer data.
Data
- All customer data is stored in the USA.
- Customer data is stored in multi-tenant datastores; we do not have individual datastores for each customer. However strict privacy controls exist in our application code that are designed to ensure data privacy and to prevent one customer from accessing another customer’s data (i.e., logical separation). We have many unit and integration tests in place to ensure these privacy controls work as expected. These tests are run every time our codebase is updated and even one single test failing will prevent new code being shipped to production.
- Your credit card information is also not stored on our servers. It is securely stored with Stripe. To learn about stripe security, please visit https://stripe.com/docs/security/stripe.
- Upmetrics engages certain subprocessors to process customer data. These subprocessors are listed at Third Parties, as may be updated by Upmetrics from time to time.
Authentication
- Upmetrics is served 100% over https. Upmetrics runs a zero-trust corporate network.
- There are no corporate resources or additional privileges from being on Upmetrics’ network.
- We have strong password policies on Code Repository, Google, AWS, and Upmetrics to ensure access to cloud services are protected.
Payment Processing
All payment instrument processing for purchase of the Upmetrics services is performed by ChargeBee & Stripe. For security reason, We are not storing any card details to our database. The payment details you will enter straight away goes to Stripe. For more information on ChargeBee’s security practices, Please visit ChargeBee Security and for Stripe’s security practices, Please visit Stripe Security.
Customer Responsibilities
- Managing your own user accounts and member roles from within the Upmetrics services.
- Protecting your own account and user credential while accessing the Upmetrics services.
- Compliance with the terms of your services agreement with Upmetrics, including with respect to compliance with laws.
- Promptly notifying Upmetrics if a user credential has been compromised or if you suspect possible suspicious activities that could negatively impact security of the Upmetrics services or your account.
- You may not perform any security penetration tests or security assessment activities without the express advance written consent of Upmetrics.