Planning on starting an urgent care center? Great. It is one of the most rewarding and profitable entrepreneurial ventures for any medical professional.
You can easily start an urgent care clinic, but you need a detailed business plan when it comes to staying competitive in the market, raising funds, applying for loans, and scaling it like a pro!
Need help writing a business plan for your urgent care business? You’re at the right place. Our urgent care business plan template will help you get started.
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How to Write An Urgent Care Business Plan?
Writing an urgent care business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan:
1. Executive Summary
An executive summary is the first section planned to offer an overview of the entire business plan. However, it is written after the entire business plan is ready and summarizes each section of your plan.
Here are a few key components to include in your executive summary:
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Introduce your Business:
Start your executive summary by briefly introducing your business to your readers.
This section may include the name of your urgent care business, its location, when it was founded, the type of urgent care business (E.g., general urgent care centers, pediatric urgent care centers, occupational health clinics.), etc.
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Market Opportunity:
Summarize your market research, including market size, growth potential, and marketing trends. Highlight the opportunities in the market and how your business will fit in to fill the gap.
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Urgent Care Services:
Highlight the urgent care services you offer your clients. The USPs and differentiator services you offer are always a plus.
- For instance, your services may include injury treatment, physical examinations, X-ray and imaging services, vaccinations and immunizations, and telemedicine services.
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Marketing & Sales Strategies:
Outline your sales and marketing strategies—what marketing platforms you use, how you plan on acquiring customers, etc.
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Financial Highlights:
Briefly summarize your financial projections for the initial years of business operations. Include any capital or investment requirements, associated startup costs, projected revenues, and profit forecasts.
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Call to Action:
Summarize your executive summary section with a clear CTA, for example, inviting angel investors to discuss the potential business investment.
Ensure your executive summary is clear, concise, easy to understand, and jargon-free.
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2. Business Overview
The business overview section of your business plan offers detailed information about your company. The details you add will depend on how important they are to your business. Yet, business name, location, business history, and future goals are some of the foundational elements you must consider adding to this section:
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Business Description:
Describe your business in this section by providing all the basic information:
- Describe what kind of urgent care facility you run and the name of it. Here are some of the most common types of urgent care businesses.
- General urgent care centers
- Occupational health clinics
- Sports medicine clinics
- Pediatric urgent care centers
- Urgent medical health centers
Describe the legal structure of your urgent care business, whether it is a sole proprietorship, LLC, partnership, or others.
Explain where your business is located and why you selected the place.
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Owners:
List the founders of your urgent care business. Describe what shares they own and their responsibilities for efficiently managing the business.
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Mission Statement:
Summarize your business’ objective, core principles, and values in your mission statement. This statement needs to be memorable, clear, and brief.
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Business History:
If you’re an established urgent care service provider, briefly describe your business history, like—when it was founded, how it evolved over time, etc.
- Additionally, If you have received any awards or recognition for excellent work, describe them.
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Future Goals:
It’s crucial to convey your aspirations and vision. Mention your short-term and long-term goals; they can be specific targets for revenue, market share, or expanding your services.
This section should provide a thorough understanding of your business, its history, and its future plans. Keep this section engaging, precise, and to the point.
3. Market Analysis
The market analysis section of your business plan should offer a thorough understanding of the industry with the target market, competitors, and growth opportunities. You should include the following components in this section.
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Target market:
Start this section by describing your target market. Define your ideal customer and explain what types of services they prefer. Creating a buyer persona will help you easily define your target market to your readers.
- For instance, parents, caregivers, infants, and school-age children can be an ideal target market for a pediatric urgent care center.
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Market size and growth potential:
Describe your market size and growth potential and whether you will target a niche or a much broader market.
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Competitive Analysis:
Identify and analyze your direct and indirect competitors. Identify their strengths and weaknesses, and describe what differentiates your urgent care services from them. Point out how you have a competitive edge in the market.
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Market Trends:
Analyze emerging trends in the industry, such as technology disruptions, changes in customer behavior or preferences, etc. Explain how your business will cope with all the trends.
- For instance, there is a growing demand for injury prevention and rehabilitation services among athletes and sportspersons; describe how you plan to cater to this growing market as a sports medicine urgent care clinic.
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Regulatory Environment:
List regulations and licensing requirements that may affect your medical waste management, facility licensing, HIPPA compliance, insurance and liability, medical practice licensing, etc.
Here are a few tips for writing the market analysis section of your urgent care business plan:
- Conduct market research, industry reports, and surveys to gather data.
- Provide specific and detailed information whenever possible.
- Illustrate your points with charts and graphs.
- Write your business plan keeping your target audience in mind.
4. Products And Services
The product and services section should describe the specific services and products that will be offered to customers. To write this section should include the following:
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Describe your services:
Mention the services your urgent care center will offer. This list may include services like,
- Diagnosis and treatment of illness
- Injury treatment
- Physical examination
- X-ray and imaging services
- Lab testing
- Occupational health services
- Referrals and follow-up care
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Describe each service:
Provide a detailed description of each service you provide, including the process involved, any specific medical equipment you use, and the time required.
- For example, the injury management process includes pain management, immobilization and rest, physical therapy and rehabilitation, surgical intervention, wound care, and infection prevention.
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Quality measures:
This section should explain how you maintain quality standards and consistently provide the highest quality service.
This may include timely training for the staff, regular maintenance & cleaning of the facility, infection control, regulatory compliance, etc.
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Additional Services:
Mention if your urgent care center offers any additional services. You may include services like diagnostic imaging, and minor surgical procedures as your additional services.
In short, this section of your urgent care plan must be informative, precise, and client-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business.
5. Sales And Marketing Strategies
Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan:
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Unique Selling Proposition (USP):
Define your business’s USPs depending on the market you serve, the equipment you use, and the unique services you provide. Identifying USPs will help you plan your marketing strategies.
- For example, state-of-art facilities and equipment, a patient-centric approach, and affordable and transparent pricing could be some of the great USPs for a general urgent care center.
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Pricing Strategy:
Describe your pricing strategy—how you plan to price your services and stay competitive in the local market. You can mention any discounts you plan on offering to attract new customers to your facility.
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Marketing Strategies:
Discuss your marketing strategies to market your services. You may include some of these marketing strategies in your business plan—social media marketing, online advertising, brochures, email marketing, content marketing, and print marketing.
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Sales Strategies:
Outline the strategies you’ll implement to maximize your sales. Your sales strategies may include community partnerships, referral programs, patient referral programs, physician outreach, etc.
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Customer Retention:
Describe your customer retention strategies and how you plan to execute them.
For instance, your customer retention strategies may include excellent patient experience, personalized care, referral programs, and feedback & continuous improvement.
Overall, this section of your urgent care business plan should focus on customer acquisition and retention.
Have a specific, realistic, and data-driven approach while planning sales and marketing strategies for your urgent care center, and be prepared to adapt or make strategic changes in your strategies based on feedback and results.
6. Operations Plan
The operations plan section of your business plan should outline the processes and procedures involved in your business operations, such as staffing requirements and operational processes. Here are a few components to add to your operations plan:
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Staffing & Training:
Mention your cleaning business’s staffing requirements, including the number of employees and medical staff needed. Include their qualifications, the training required, and the duties they will perform.
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Operational Process:
Outline the processes and procedures you will use to run your urgent care business.
Your operational processes may include patient intake and triage, medical care delivery, patient flow management, medical documentation, diagnostic testing and imaging, and medication management.
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Medical Equipment & Machinery:
Include the list of medical equipment and machinery required for an urgent care center’s business operations, such as diagnostic equipment, examination room equipment, minor procedure equipment, respiratory equipment, etc.
- Explain how these technologies help you maintain quality standards and improve the efficiency of your business operations.
Adding these components to your operations plan will help you lay out your business operations, which will eventually help you manage your business effectively.
7. Management Team
The management team section provides an overview of your urgent care business’s management team. This section should provide a detailed description of each manager’s experience and qualifications, as well as their responsibilities and roles.
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Founders/CEO:
Mention the founders and CEO of your urgent care center, and describe their roles and responsibilities in successfully running the business.
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Key managers:
Introduce your management and key members of your team, and explain their roles and responsibilities.
- It should include, key executives(e.g. Medical director.), senior management, doctors, and key people involved in the urgent care business operations, including their education, professional background, and any relevant experience in the medical industry.
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Organizational structure:
Explain the organizational structure of your management team. Include the reporting line and decision-making hierarchy.
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Compensation Plan:
Describe your compensation plan for the management and staff. Include their salaries, incentives, and other benefits.
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Advisors/Consultants:
Mentioning advisors or consultants in your business plans adds credibility to your business idea.
- So, if you have any advisors or consultants, include them with their names and brief information consisting of roles and years of experience.
This section should describe the key personnel for your urgent care services, highlighting how you have the perfect team to succeed.
8. Financial Plan
Your financial plan section should provide a summary of your business’s financial projections for the first few years. Here are some key elements to include in your financial plan:
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Profit & loss statement:
Describe details such as projected revenue, operational costs, and service costs in your projected profit and loss statement. Make sure to include your business’s expected net profit or loss.
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Cash flow statement:
The cash flow for the first few years of your operation should be estimated and described in this section. This may include billing invoices, payment receipts, loan payments, and any other cash flow statements.
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Balance Sheet:
Create a projected balance sheet documenting your urgent care business’s assets, liabilities, and equity.
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Break-even point:
Determine and mention your business’s break-even point—the point at which your business costs and revenue will be equal.
- This exercise will help you understand how much revenue you need to generate to sustain or be profitable.
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Financing Needs:
Calculate costs associated with starting an urgent care business, and estimate your financing needs and how much capital you need to raise to operate your business. Be specific about your short-term and long-term financing requirements, such as investment capital or loans.
Be realistic with your financial projections, and make sure you offer relevant information and evidence to support your estimates.
9. Appendix
The appendix section of your plan should include any additional information supporting your business plan’s main content, such as market research, legal documentation, financial statements, and other relevant information.
- Add a table of contents for the appendix section to help readers easily find specific information or sections.
- In addition to your financial statements, provide additional financial documents like tax returns, a list of assets within the business, credit history, and more.
These statements must be the latest and offer financial projections for at least the first three or five years of business operations. - Provide data derived from market research, including stats about the urgent care industry, user demographics, and industry trends.
- Include any legal documents such as permits, licenses, and contracts.
- Include any additional documentation related to your business plan, such as product brochures, marketing materials, operational procedures, etc.
Use clear headings and labels for each section of the appendix so that readers can easily find the necessary information.
Remember, the appendix section of your urgent care business plan should only include relevant and important information supporting your plan’s main content.
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Summary
This sample urgent care business plan will provide an idea for writing a successful urgent care plan, including all the essential components of your business.
After this, if you still need clarification about writing an investment-ready business plan to impress your audience, download our urgent care business plan pdf.
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